Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please EMAIL Customer Service (ca-purchase@novabio.com) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You MUST have a Return Materials Authorization number (RMA#) provided by customer service, with the number marked on the exterior of the package and the provided paperwork inside the package before giving your package to the return courier.
Shipping
We ship within CANADA only and can ship to virtually any address in the country. If you are located in the US and would like to place an order, please visit the US Lactate Plus Meter store at www.lactateplusmeter.store.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We utilize FedEx as the best value provided that also reaches every corner of the country. The store will present the different FedEx options available at the time of check-out based upon your location.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound and if required by the shipping company cubic volume rates may be utilized by the shipper for orders where applicable.